I would recommend this company to NO ONE...unless they find a way to make this right.
Tonight, right now, my 5 children are sleeping on the floor because their beds are completely non-functional. Some are damaged so badly that we will most likely not be able to repair them. All 3 sets of bunks were purchased just 4 months ago and in great condition this morning.
Wow.
They said they couldn't do that.
Today, my husband and I spent almost $2000 to have the contents of a 1,350 square foot rental house moved less than 1 mile into our newly purchased house.
Just...no.
They said they had to go.
We asked them to come back tomorrow if they couldn't finish the job today.
The mover who disassembled and reassembled the beds decided that it would be a good idea to use a hammer drill with a Phillips head bit...on hex bolts. He completely stripped and cross threaded every bolt and damaged the frames in the process.
All in all, it was a VERY disappointed experience. My children are spending the first night in their new home on the floor, and we may very well have to purchase new beds for them.
We asked them to fix the beds, as they had already been paid and that is half of the job.
Carey moved us from Asheville NC to Bluffton SC. Neal did a great job with the initial interview and household goods assessment and the crew at pick up and delivery were very friendly and professional. Chuck is an outstanding foreman and driver. We had a phenomenal experience with no issues. Great job all around. I would definitely use Carey Moving again!!!
In an attempt to solve the problem he had created, I went to Lowe's and spent $20 on new bolts. I returned with the new hardware, and was told that they were leaving.
Always smiling, wonderful rates, positive people, helpful. This is the company you want in your corner.... moving is stressful enough and they made it easy. Thank you to Neal and Carol Tracy and the entire team.
I am so disappointed in the packing/moving of our things. My son received a major league bat with all of his birth information from an ex major league player. It is now scratched all over because it was packed in a wardrobe box with curtain rods & the metal piece from the wardrobe box. My daughter's bedroom set also is all scratched up because when they put it in the storage unit, they put it upside down on the cement. This is heartbreaking to me, especially the damage to the bat. We also had a few other broken items but nothing compared to these two things. The company will not cover anything because it was delivered to a storage unit.
The driver, Chuck, was excellent and gets 5 starts. However, the 3 man crew leader was disgruntled with the fact that I had paid an extra $500 for the unpacking service called "maid service". He confronted me and stated that the service was "stupid" and that the moving company was "stupid" for offering it. It appeared that the other men on the crew were in agreement. I went to another room to find the driver and enquired of him if I should cancel that portion of the move since the crew did not want to perform the service. A small portion of unpacking was done (one closet) before the 3 crew left. Chuck, alone, stayed and did more unpacking. Despite Chuck's heroic efforts, the service could not be completed with only him! I was highly uncomfortable with this situation which was further comalic ated by the fact that many of the boxes (packed by the moving company) were unlabled. Thus when the crew moved the boxes into my new home they asked where a certain box went. I could not tell them which frustrated them. Many boxes had to be opened to determine contents and placement. The crew was angry about this as well. Chuck stated that one of the crew that loaded failed to mark any of the boxes that he packed. Furthemore, day one (packing) was hampered by only 2 crew members instead of the contracted 3 plus driver (Chuck). This prolonged the day and the work load on the crew. Day 2 (loading), again only 2 crew members plus the driver and once again causing a prolonged day. Overall, I cannot recommend use of the mover.
Oh, and all of that happened after I had already tipped them EACH $60. And given one of them a piece of furniture that he said his mom would really like.
Carey Moving Storage Of Asheville is a US Moving Company based in Arden, North Carolina. Carey Moving Storage Of Asheville is located at 15 Weston Rd, Arden, NC 28704, USA.
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